FAQ

 

My package was marked as delivered but it hasn’t arrived.

There are a few possibilities as to why it shows delivered but has not arrived yet.  The most common is that USPS has scanned your package as delivered but it is still in transit.  This is unfortunately a common occurrence when using USPS and can cause the package to be delayed several days.  If you don't see your package in a couple of days, we recommend reaching out to the US Post Office in the zip code your order shipped to since they can provide more detailed information regarding your shipment.

U.S. Postal Service Priority Mail products and First-Class packages may require more time to be delivered due to limited transportation availability as a result of the ongoing Coronavirus Disease (COVID-19) impact to the United States.

Do you ship internationally?

At this time we do not, please be sure to check in with us as this is something we are intentional about starting. 

When will my order be fulfilled?

All orders placed through our website are fulfilled from Long Beach, CA within 7-10 days of when the order was placed.

How long will it take for my order to arrive?

Once your order has shipped, transit times range between 3-10 days depending your location and the shipping class you purchased. 

COVID-19 Update: U.S. Postal Service Priority Mail and First-Class packages may require more time to be delivered due to limited transportation availability as a result of the ongoing Coronavirus Disease (COVID-19) impacts to the United States.

Please note that shipping times do not include processing times.  Orders are shipped on Wednesdays; holidays may increase processing and transit times.  Orders placed after 12pm on a Friday will be processed the next available business day.

Emailed tracking information will be sent when your order is ready for transit.  Once the carrier picks up an order, we are no longer in control of transit times.

I realized the shipping address is wrong.  Can you change it?

If your order has not been shipped out, it’s still possible that we can modify your address.  You can confirm this by emailing us at info@trawnaturals.com as soon as possible.

If your order has already been shipped, then we can no longer make any address changes to your order.

Please note that if your order contains a wrong or incomplete address and gets returned to us by USPS, we charge a $4.99 fee to reship your package.

Please note that we cannot modify billing addresses.

Can I change or edit my order?

Once an order is placed, items cannot be added to your order.  You can contact us at info@trawnaturals.com if you’d like to remove items from your order or cancel your order altogether.  Please note that if your order has been processed, we will not be able to make edits or cancellations and our returns/exchange policy will then apply to your order.